Help make every shift a success for you & your relief professional
We want every Roo experience to be amazing for both you and your clients. This starts with creating a community where everyone feels welcomed and supported. Most importantly, we want to create the kind of community you want to be a part of — and guess what? YOU are a huge part of that.
Before your shift
We recommend completely filling out your Hospital’s Profile. Relief Vets and Techs are more likely to Request shifts at your hospital if they know what to expect. Try to highlight what makes your hospital special to stand out from the crowd!
You can use the Roo Messaging feature to promptly respond to a Confirmed Vet or Tech’s questions or give them important information ahead of their shift. You can even attach onboarding docs with important info. We recommend reaching out to share things like your hospital's policies, dress code, PIMS login info, and where to park or where to meet for mobile clinics.
Feel free to share information packets with a Vet or Tech prior to their shift. These can be uploaded in the Documents tab of your profile.
For more first shift advice, check out our Hospital Relief Tips.
During your shift
Please welcome your Vet or Tech with a brief overview of your hospital and let them know where they can find equipment, medications, etc. We all want the day to go smoothly for everyone!
Make sure equipment and medications are easily accessible and properly labeled.
It’s also best practice to assign a “Buddy” (usually a Lead Tech) to greet your Relief Vet or Tech when they first arrive and serve as a point person they can go to with any questions.
After your shift
We’d love for you to share your experience with other hospitals, this is how we ensure we always have high-quality Vets and Techs on our platform.
We’ll email an Additional Time Request for you to approve if they worked beyond their scheduled hours.
Additional Time Policies
We always encourage you to end your shifts at the scheduled time unless both parties agree to Additional Time services and payment. We also encourage our Vets and Techs to communicate with you when they work Additional Time so that there are no misunderstandings.
What happens if a Roo Vet or Tech works past their scheduled end time?
- As part of their review, the Vet or Tech will submit an “Additional Time Request” to let us know.
- You’ll be given 72 hours to confirm or dispute their request. Once you confirm their request, we’ll follow up with an additional invoice. If we don’t hear from you within 72 hours, we’ll automatically approve their request.
- If there’s a dispute, we’ll contact you and do our very best to get to the bottom of it. We always want to make sure we get this stuff right, and we’re happy to hear you out.