Sheriff Clint Eastwoof presents:

Hospital Policies

Sheriff Clint Eastwoof here. I’m the law ‘round these parts. These here Hospital Policies supplement Roo’s Terms of Service and were created to provide you with clarity and quick answers to ensure everyone has a great Roo experience. Yeehaw!

Chat & Messaging Guidelines

We created our 💬 Support Chat and 📩 Roo Messaging features to be convenient to you.

  • 📩 Roo Messaging lets you connect with Confirmed Vets or Techs ahead of your shifts to coordinate any last minute details.
  • 💬 Support Chat gives you a direct line to our Customer Support Heroes to get you the assistance you need in real time!

Your privacy and safety are important to us. We want you to know we may review your messages sent through Roo in order to ensure everyone is getting the best possible experience. We do this for a few reasons:

  • Keep you safe from payment scams
  • Identify potential risks to our users
  • Ensure compliance with Roo Terms of Service & Policies (found right here)
  • Provide exceptional customer service
  • Investigate issues
  • Find areas where we can improve the Roo experience for you

We never review, scan, or analyze your messages to send you third-party marketing messages. We also don’t sell reviews or analyses of these communications. That just wouldn’t be very nice.

Our goal is to create a safe and positive experience for everyone in the Roo Community.

Don’t use Roo Messaging to cancel a shift

We’ve created a Shift Cancellation feature specifically for this purpose. We don’t want these important messages to get lost as a miscommunication here would be not great.

If you have any questions, please reach out to our support team with this link or use the 💬 Chat Icon down in the corner of your Roo app for immediate support.

Friends of Roo
dvm360 Strategic Alliance PartnerProud supporter of Fear FreeProud supporter of Not One More Vet NOMVProud supporter of PrideVMC