As the sole veterinarian at Republic Veterinary Hospital, Dr. Stephanie Murphree not only provides medical care but also juggles the administrative and managerial responsibilities of running her own practice! The workload is immense, often leaving her struggling to keep up with patient care.
Republic Veterinary Hospital, located in Kyle, TX, is a small animal general practice founded over seven years ago by Dr. Stephanie Murphree.
As the only DVM at the practice, Dr. Murphree found herself overwhelmed by the dual roles of veterinarian and manager. She was falling behind on administrative and managerial tasks but had no way to step away from patient care without leaving pets unseen.
“I was, and am, falling behind on managerial and admin duties, and I really needed someone to come in to see appointments so that I could just do admin stuff.”
Initially, she had a relief vet come in once a week to help share her workload, but financial constraints made this difficult to maintain. Despite the cost of relief, she knew that having occasional support was essential to keeping her practice running.
Dr. Murphree discovered Roo at one of their free CE events they were hosting in Austin. Having tried other relief services with little success, she was hesitant but decided to give Roo a try.
“Roo is just completely different... the doctors that I've used have been great with high-quality work.”
Unlike her previous experience, Roo provided an easy-to-use system that allowed her to post shifts with clear expectations. The Veterinarians she found through Roo exceeded her expectations, making her feel more confident stepping away from patient care when necessary.
Since integrating Roo into her practice, Dr. Murphree significantly improved her ability to balance all her responsibilities. She found it incredibly easy to hop in and schedule relief vets quickly, ensuring she got the support she needed without any added stress.
Dr. Murphree was also touched by the level of care and attention Roo provided with their customer support. On multiple occasions, Roo has gone out of their way to accommodate her needs, reinforcing her trust in the platform.
“There have been little things where Roo has treated me very well. They treated me the way I would want to be treated. There are a few little things that Roo has done — that [they] didn’t have to do — but I’ve noticed and I appreciate it.”
Another unexpected benefit has been the positive feedback she’s received from clients:
“I’ve had a lot of clients who have said that they really like our Roo Relief Vets. A lot of times, clients don’t like Relief Vets, but I get a lot of compliments, and I think that says a lot.”
For Dr. Murphree, Roo has been more than just a relief staffing platform — it has been a lifeboat in the storm, allowing her to keep her hospital running without compromising quality of care or leaving patients waiting. The ability to easily find high-quality Relief Vets combined with their exceptional customer support makes Roo a dependable service she can rely on.
“It’s easy. You just go on the portal, put the dates that you want, and I already have a template that describes my hospital’s needs, so I don’t need to recreate the wheel. I love that. It’s easy!”
Roo has enabled Dr. Murphree to regain some control over her workload, ensuring she can continue to provide the best possible care to her patients while managing her practice effectively.
