Privacy Policy

‍

How can I manage or disable cookies?

You can disable certain tracking as discussed in this section. For Strictly Necessary and Functionality cookies, which are essential to the Roo Platform and which are required in order to deliver the Services to you, you cannot refuse them. You can block or delete them by changing your browser settings however, as described below.

You have the right to decide whether to accept or reject cookies. You may refuse cookies on the Roo Platform by following the instructions below. Some third parties allow you to refuse their cookies universally by using the following opt-out links: https://www.aboutads.info/choices/.

You can set or update your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our site, though your access to some functionality and areas of our site may be restricted and/or have limited functionality. You should visit your browser’s help menu for more information (web browser controls vary from browser to browser).

How do I opt-out of interest-based Advertising

To adjust your preferences or exercise control over the third parties who collect data on our website for interest-based advertising purposes, please click “Cookie Preferences”.

Please note that even if you opt-out of interest-based advertising by a third-party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads will not be targeted based on behavioural information about you and may therefore be less relevant to you and your interests.

This opt-out function relates to a device or browser, and you must opt out on every device and in every browser used. Please note that tools may use so-called opt out cookies in order to remember your objection. Additionally, you can generally avoid the creation of usage profiles by deactivating cookie usage.

If you would like to find out more information, please visit https://www.aboutads.info/choices/ or https://youradchoices.ca . For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.allaboutcookies.org.

We do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

2. Information you provide to us

In addition to the information provided automatically by your browser when you visit the Roo Platform, we collect information from you when you create a profile to become a user of to the Roo Platform Service. You can create a profile by registering with the Service and entering your email address and creating a user name and a password, along with other user information asked for during the registration process. 

The information that we collect varies depending on the type of account you are creating and whether you are registering as a veterinarian or vet tech/assistant profile or vet hospital/owner. We may collect the following information from you:

• Contact information: address and phone number
• If you create an account as a veterinarian or vet tech/assistant:
  
  • Employment or education information, date of birth (if necessary for identity verification purposes);
  • Profile information (such as scheduling availability, hourly rate, vet school, graduation year, years of practice, “about me” bio information, procedures and specialties, job preferences, emergency contact information)
• Verification information such as veterinary licence number and/or background checks where necessary to verify identity and confirm eligibility to use the platform (and with your consent, where required by law); 
• Payment and billing information, such as bank account number and/or credit or debit card information (for hospitals/owners for the purpose of making payments to Roo, and vets and vet techs to receive payments ), billing address, methods of payment, account number, and/or any communications we have received about payment or billing;
• The contents of any communication to us, including by sending a message through the Roo Platform and/or to the addresses indicated on the Roo Platform or by calling, e-mailing, texting, or chatting online with our Roo Support team.  Please note that any communications sent to us via online chat may be recorded and shared with our service providers who enable these communications and any communications via telephone may be recorded and transcribed for customer service and training purposes;
• Information about shifts worked and amount paid on the Roo Platform;
• A photograph of you, if you attend a Roo-sponsored event or trade show; and
• Any other voluntary information you may provide us in the course of your interactions with us (such as by exchanging business cards, by responding to surveys, or by providing Feedback).

For clarity, some information may be provided by a third party on your behalf (with your consent) through an authorized integration.

3. Other information

We may also collect:

• Preference information, such as your account settings, contact channel and types of services/offers that interest you;
• Inferences drawn from the information we collect to better understand your professional preferences, interests, availability, engagement patterns, and likely service needs. We use these inferences to personalize your experience on our platform, improve our services and marketplace matching capabilities, tailor communications and offers, conduct analytics to better understand how veterinary professionals use our platform, and facilitate connections between veterinary professionals and practice opportunities that may be most relevant to them.
• If you interact with us through a social media service or log in using social media credentials, depending on your social media settings, we may have access to your information from that social network such as your name, email address, age, gender, and location.

‍

4. Children’s Privacy

The Roo Platform and the Service are directed to the business needs of qualified veterinary professionals and facilities engaged in the practice of veterinary medicine. The Roo Platform and the Service are not directed to consumers or anyone under the age of 16. Roo does not knowingly collect or solicit information from anyone under the age of 16 or allow anyone under the age of 16 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 16 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at hello@roo.vet. We do not have actual knowledge of selling or sharing personal information of consumers under the age of 16.

II. How we use and share information

‍

1. Personal Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, or rent your personal information with third parties without your consent.

To provide the Service and Roo Platform: We use personal information to provide the Service. Roo may request your personal information that is reasonably necessary to provide the Service. We will also use your personal information to communicate with you about your account and in response to your communications with us.  When you register for the Service, you will be asked to agree to receive telephone calls and text messages from, or on behalf of, Roo Veterinary at the telephone number provided for work-related communications and to provide the Services. 

Verification: We use information you provide to verify your eligibility for the Roo Platform, including to confirm your status as a registered veterinarian and to verify suitability for the Roo Platform, which may include conducting criminal background verifications on vet techs. 

Authentication and Security: Roo may use your personal information to authenticate and personalize the use of the Roo Platform, to enable you to access the Service, and to be sure the Roo Platform works properly with your device. We may also use your personal information to protect the security or integrity of the Roo Platform and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users, and, in an aggregated non-specific format, for analytical and demographic purposes.

Marketing: If you sign up to receive email or text message marketing communications, we will collect your email address in order to send you newsletters, offers, promotions, and the latest updates that may be tailored to your interests and preferences. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email or responding STOP to any text message. Please note that you may continue to receive transactional or account-related communications from us.

Feedback: Roo may use your Feedback (see the Terms of Use for more information) and usage data to improve the Service.

Contests: When you enter a contest or participate in a promotion, we may collect your name, address, email address, phone number, and any additional information or content required for the contest or promotion, including to deliver a prize to you. We use this information to administer your participation in the contest or promotion.

Payments: Roo may use your information to send and receive payments on the Roo Platform. Roo does not share this information with outside parties except to the extent reasonably necessary to provide the Service.

Customer Support: We use the personal information you provide to us is to help us communicate with you. For example, we use personal information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers. Roo may use your personal information to efficiently respond to customer service requests and support needs.

Surveys: From time to time, we may offer you the opportunity to participate in one of our surveys. We use this information to help us understand our users and to enhance our Service and Roo Platform.

Employment: In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.

Events: Roo may collect photographs of you at Roo-sponsored trade show or social events.  Roo may use those photographs on social media or in limited marketing materials, with your authorization.  

Targeted Advertising

As described under Interest-based Advertising Above, Roo may allow third parties, such as select partners and affiliates that we believe may have or facilitate offers that may be of interest to you, to serve cookies through our site on your computer or mobile device for advertising. These companies may use information about your visits to this and other sites in order to build a profile of your interests and provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished through cookies, web beacons, or other tracking technologies as described above, to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable Roo or third-party service providers to identify your name and contact details unless you choose to provide these.

Please note that to the extent advertising technology is integrated into our site, you may still receive advertising content even if you opt-out of targeted advertising. In that case, the advertising content will just not be tailored to your interests.

2. Aggregate Information

In general, we may generate and use de-identified and/or anonymized information to help us improve the Service. We also aggregate statistical data in order to track trends and analyze use patterns on the Roo Platform and improve the Roo Platform and Services. This Privacy Policy does not limit in any way our use or disclosure of non-identifiable information, and we reserve the right to use and disclose such information to our partners, advertisers, and other third parties at our discretion.

‍

III. How we share information

‍

We may disclose personal information to service providers who are performing services for Roo for business purposes to enable Roo to provide the Service, such as hosting data, providing advertising and analytics services, processing payments, conducting verifications, and sending email communications from us. Those vendors use your personal information only at our direction and in accordance with our Privacy Policy. We and our service providers may process personal information in the U.S., Canada or other foreign jurisdictions.

We may share personal information with third parties if we have a good-faith belief that disclosure of the information is reasonably necessary to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

Roo may be legally obligated to disclose information about you to the government or third parties under certain circumstances, such as in connection with illegal activity on the Roo Platform or services or to respond to a subpoena, court order, or other legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. 

In the event we undergo a proposed or completed business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information may be among the assets transferred. Any acquirer of our assets may continue to process your personal information as set forth in this Privacy Policy.

IV. How we protect information

‍

We implement physical, technical and administrative security measures designed to protect your information from unauthorized access, use and disclosure. Your account is protected by your account password, and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information by implementing certain technological security measures; these may include encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

V. Your choices

‍

1. Removal

You may cancel your account by contacting us at hello@roo.vet. 

2. Unsubscribing from Marketing Communications

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional email communication to a user, the user can choose not to receive further promotional communications by following the unsubscribe instructions provided in each promotional email. To unsubscribe from receiving promotional text messages, reply STOP to the text message you receive. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out from our marketing emails, we may continue to send you transactional and administrative emails including, for example, information about your account and periodic updates to our Privacy Policy.

3. Cookies

As described under How can I manage or disable cookies and How do I opt-out of Interest-Based Advertising above, most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies in accordance with the cookie section above. However, if you decide not to accept certain cookies, you may not be able to take advantage of all of the features on the website or Service.

4. Correcting, Updating, and Accessing Personal Information 

Upon your request and authentication of your identity, Roo will provide you with access to your personal information in our records, subject to exception under applicable privacy laws. You also have the right to contact us to request the correction or modification of your personal information. To make such a request and/or to pose any other questions regarding this Privacy Policy, please contact us at hello@roo.vet. Requests made to Roo to access or update personal information will be addressed within 30 days or earlier if required by applicable laws or regulations.

Where we are unable to provide access to certain personal information that you request and are required to refuse, we will notify you in writing, document the reasons and outline further steps which are available to you.

VI. Record retention

‍

We will retain your personal information for as long as needed or permitted to fulfil the purposes for which it was obtained, to provide the applicable service, and as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.  The criteria used to determine our retention periods include: (a) the length of time we have an ongoing relationship with our Customers and provide services, (b) whether there is a legal obligation to which we are subject, and (c) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

VII. Links to third-party websites

‍

As part of the Roo Platform and the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Roo Platform and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Roo Platform or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

VIII. Changes to our privacy policy

‍

Roo reserves the right to change this policy at any time. If and when Roo does so, Roo will post a notification on the Roo Platform. You will be informed of material changes in advance. You should periodically check the Roo Platform and this privacy page for updates. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and be aware of modifications.

IX. Contact us

‍

If you have any questions regarding this Privacy Policy or our privacy practices, including our use of service providers located outside of your jurisdiction, or wish to contact Roo regarding your rights, please contact our Privacy Officer by sending an email to hello@roo.vet or via mail or telephone at:

Address: 2 Embarcadero Center, 8th Floor, San Francisco, CA 94111

Telephone: 1-833-ROO-VETS (833-766-8387)

‍

‍