How Bond Vet Scaled with Relief

Expanding access to care without compromising quality

Bond Vet has grown rapidly, expanding from 13 clinics to 50 locations in just four years. With that growth came increasing workforce complexity, coordinating coverage across regions, and gaps to fill from PTO and locations with open roles, all while maintaining consistent standards of care at scale.

Corinna Lugo, Bond Vet’s Workforce Planning Manager, manages relief staffing partnerships and relief staffing across every Bond Vet location. She manages shift postings directly while collaborating closely with individual Clinic Managers to ensure each location has the right Vet or Tech.

Before Roo, Corinna said coordinating relief staffing relied heavily on very manual outreach and fragmented communication.

“It was unsustainable, as we were growing, to rely on our previous methods often involving direct communications, which at times could be overwhelming to manage on an individual basis."

As Bond Vet aims to expand all locations to include weekend coverage and extend clinic hours, it has became clear they need a scalable, enterprise-ready solution.

At a Glance

Hospital group Bond Vet

Hospital type Enterprise

Location National

Contact Corinna Lugo, Workforce Planning Manager

Results Bond Vet used relief to maintain high care standards as they scaled and add weekend coverage

A partnership to scale relief

By partnering with Roo, Bond Vet not only gained access to a broader network of Vets and Techs but transformed their relief staffing from a reactive, manual process into a strategic, systemized workflow.

“Roo is a strategic partnership. It's collaborative. There's a relationship here. It's not just a staffing tool.”

Working closely with Corinna, Roo developed new tools such as bulk shift posting and the ability to renew expired requests that directly impacted her workflows.

Now, Corinna can manage workforce needs across locations with significantly greater efficiency. Roo’s evolving platform has enabled her to move from shift-by-shift coordination to an enterprise-level view of staffing demand.

“The thing I love about Bond Vet is that we're always like, ‘How can we make this better?’ And I have the same experience with Roo.”

Expanding access to care without compromising quality

With Roo integrated into its workforce strategy, Bond Vet has expanded access to care by adding appointments on weekends and maintaining coverage during staffing transitions. Clinics can continue operating at full capacity without compromising patient experience.

Roo Vets and Techs have also become trusted, repeat partners for Bond Vet’s clinics. “They are so adored. Their medical ability and quality is great, and they've been able to really integrate seamlessly into our Bond Vet culture.”

Looking ahead

As Bond Vet continues to scale, Roo is there every step of the way to help ensure every clinic has the coverage, quality, and flexibility needed to deliver exceptional care consistently across all current and future locations.

“The best thing that's come out of us using Roo is we've been able to expand our access to care by expanding our days of operation and getting more doctors in on the weekend.”

Looking ahead, Bond Vet plans to leverage Roo talent to expand specialized services such as dental and anesthesia programs, turning relief coverage into an ongoing strategic revenue growth lever.

For enterprise veterinary groups, access to specialized skills on demand can unlock entirely new revenue streams while maintaining workforce oversight. Roo provides a pathway to test, expand, and scale those services strategically.